Brighton 6000 Access Lift - Lift with Staircase | Gartec Home Lifts

Frequently Asked Questions

We know buying a lift can be a learning curve, and isn’t something you do every day – so we’ve put together some frequently asked questions about lifts, lift installation, site preparation and post-installation to make it easy for you. Have more questions? Our home lift team are always on hand to help out – just get in touch!

Jump to section: Site Preparation  –  Lift Installation  –  Post-Installation & Use  –  General Lift Info

 

 Site Preparation

What power type/electricity is required?

The lift requires a dedicated single phase electrical supply with a 20amp MCB (Type C) terminated at an isolator.

 

Do i need to create a pit? 

If level access into the lift is required, then a 50mm deep pit/recess will need to be created. We recommend that this is painted with an oil resistant paint in a dark colour to assist with ongoing maintenance.

Alternatively, the lift can sit direct onto the floor in which case you will either have a 50mm step or a 50mm ramp up.

 

What will the lift be fixed to?

The mast will require support at each level.  Generally this can be provided off the wall to the rear or as the lift passes through the floor.  Specific details are provided on the loading information sheet.

If the lift is being installed in an open area such as within a stair well we can supply a support hoop which is anchored onto the landings.  One hoop is required for every floor above ground, and are commonly attached to stairwell points or similar.

If you have special requirements, get in touch to discuss as we can accomodate many different specifications.

 

What size openings are needed on each landing?

When the lift is being installed within a prebuilt shaft enclosure (the shaft that Gartec Home provide with the lift), the full width openings at the fronts must match the dimensions indicated on the site specific drawing. The openings must be 2240mm high from finished floor level at lower levels and a minimum of 2350mm at the upper level.

If you need help with this, get in touch and we will organise a free site visit to advise.

 

How much head room is needed above the lift?

We always require 2350mm clear above the lift at the upper level to allow the installation to take place. This doesn’t need to be fixed to a ceiling.

 

How will the lift be attached to each landing?

The landings must be level and provide a fixing point (usually timber) for the bottom door frame. Gartec Home use a series of L brackets and support hoops to secure the lift.

 

How will the lift be finished at each landing?

The finished floor height must be provided to the engineers at the beginning of the installation. If floor finish, such as carpet, tiles or wood is not in place when installation takes place our installers can set the door frame at the required height for the area surrounding the lift to be made good post installation.

 

Where will the landing call stations be positioned?

Call stations can be positioned on the door frame to match the frame colour, or can be located remotely from the lift.

Remote call stations can either be surfaced mounted in a white painted steel rectangular box or recessed into the wall.

It is also possible for you to provide your own call switch which can then be in keeping with your other switches in the property.

 

Jump to section: Site Preparation  –  Lift Installation  –  Post-Installation & Use  –  General Lift Info

 

Lift Installation

How long will it take to install my lift?

It really depends on your lift, but as a general rule, a 2 stop lift will take around 2 days to install. We are happy to work around other contractors and services, and only need access to the installation site.

 

Will your team need power when installing the lift?

Yes, our installation team will need a 20amp electrical supply (temporary or permanent) available from the first day they arrive on site to install the lift. This can be a generator if your house doesn’t have a power supply yet.

 

When will our lift be delivered?

Our installation team will arrive on site as prior agreed on the first day of your installation in good time to accept delivery of the lift.  If you have placed an order and don’t know your installation and delivery date, just get in touch with Gartec Home.

 

What happens with delivery and collection of test equipment?

Test weights and towers will be delivered to site on the morning an installation is scheduled to take place, and will be collected the day after you lift has been installed. We use an external company such as Speedy Hire or HSS hire for this service.

 

What happens about removal of rubbish?

Our engineers take as much of the waste as possible, but unfortunately do not have the ability to take away the plastic wrap packaging and pallet that the lift is delivered on. We do ask if possible that you dispose of waste following your installation.

 

Do we need to be there for the installation?

No, although we will need to be able to access the installation point, so if inside a locked building you will need to be around or make plans to let our installation team in and out.

 

 

Jump to section: Site Preparation  –  Lift Installation  –  Post-Installation & Use  –  General Lift Info

 

Post-Installation & Use

Will I be shown how to use my new lift?

Once you lift has been installed our team will take you through a demonstration of the operation, emergency release and rest procedures.

If for any reason you are not available the day your installation is completed an additional visit can be arranged on date to suit you and your family, and we have a video series which shows basic operation and emergency procedures should you need a reminder later on.

 

Will there be any making good post installation?

After the lift has been installed some making good will be required and a snagging list can be provided.  The extent of this is all dependent on how and where the lift has been installed.  Generally, this is to infill any gaps around the sides of the lift and the shaft enclosure, as the lift passes through the ceiling and comes up through the floor and around the doors.

 

What happens if a passenger is trapped inside the lift?

An alarm is fitted on each lift so that you are able to make others inside your home aware you are trapped. A telephone or autodialler is fitted on the platform to provide a means of emergency communication should you be alone.

If you experience any issues with your lift or have any concerns please call the our service team on 01296 397 100 selecting option 4. If your call is outside of usual office hours the call will be directed to our out of hours’ service who will take your details and pass to our on call service engineer, who will contact you promptly to discuss the issue and can arrange a visit to your home should it be necessary.

 

What happens if there is a power cut?

Every lift is fitted with emergency battery lowering, if you are travelling in the lift when a power cut occurs, the lift will switch into emergency mode and you will be lowered to the next available floor to exit the lift.  The lift will then disable until power has been restored.

 

What happens if I experience an issue with my lift?

The lift will come with an external control box or cabinet. From here the lift can be reset and driven on the emergency battery lowering facility by a confident and trained person (who was provided a handover).  It also provides a means of fault finding.

If you experience any issues with your lift or have any concerns please call the our service team on 01296 397 100 selecting option 4. If your call is outside of usual office hours the call will be directed to our out of hours’ service who will take your details and pass to our on call service engineer, who will contact you promptly to discuss the issue and can arrange a visit to your home should it be necessary.

 

Will I be sent any official certification?

Once your lift has been installed you will be sent an operation and maintenance manual containing all certification, technical information, fault-finding guides and emergency contact details.

 

Is my lift covered by a warranty?

Yes, all Gartec Home lifts are sold with a two-year warranty that runs from the date your lift was installed, with two planned maintenance visits each year. You will need to register your warranty once installation is complete – please click here to register if you haven’t done so already.

 

What are the on-going maintenance costs?             

Gartec Home provide a range of servicing packages to give you peace of mind, including 2 annual service visits and different options for parts and labour costs. Our packages are all designed to give you great value whilst keeping you safe. Please get in touch for more information and pricing.

 

Jump to section: Site Preparation  –  Lift Installation  –  Post-Installation & Use  –  General Lift Info

 

General Information About Home Lifts

How much energy will my lift use?

Gartec Home lifts all have eco-friendly features built in. Our lifts use less energy than a kettle for each use, and generally use less energy than a washing machine over a year.

 

What is an ‘open platform lift’?

An open platform lift means that when you stand on the moving element of the lift (the platform), the walls keep still as you travel. When you look up from the platform you can see all the way to the top of the shaft – ideal for the claustrophobic or small-space adverse.

 

How are platform lifts driven?

Our platform lifts use patented screw and nut technology to drive the lift. A large threaded bar is positioned behind the panels of the back of the lift, and a large nut (attached to the platform) is moved up and down the threaded bar using a quiet, energy efficient motor. The platform moves up and down with the nut,

 

Are platform home lifts safe?

Gartec Home Lifts include great safety features which make them suitable in any home environment, and especially those with children or pets.

  • The platform has a metal bar around the edge, called a safety edge, which when pushed down prevents travel. This prevents any trapped fingers and objects down the sides of the platform.
  • Gartec Home lifts have an emergency battery backup system – in a power cut, you can still travel to the nearest floor to get out, and in case of breakdown the battery can be used to control the lift movement to get passengers out
  • All our lifts have an alarm sounder to attract attention and a telephone to call in an emergency
  • The doors to the platform have to be shut in order to travel, so you know if something is stuck in the door
  • Our HomeLift has a door safety close mechanism on the double leaf doors to prevent closing on hands or items
  • The lift is supplied in a shaft – you cannot access the machinery, nor get underneath the lift making it safe around children and pets
  • A key locking system can be supplied to restrict access to the lift – handy around children!

 


 

Got any more questions? Our friendly Home Lift team are always on hand if you need any advice or help with your project or lift. Give us a call on 01296 397100!

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